Terms.

Your contract is with Munga Expeditions AG and is formed when your checkout payment succeeds and we email your booking confirmation. The services included are those described on the booking page and in your confirmation. We may use carefully selected third parties to deliver parts of the experience.

If a retreat is hosted by a visiting retreat leader but you book it here, your booking contract for the trip is with us. The leader is responsible for their own programme, such as yoga, coaching, workshops, and similar retreat content.

The price, the deposit due today, and any instalment schedule are exactly those shown at checkout and in your booking confirmation. Prices are in the displayed currency and include the services listed. International flights are never included.

Where you choose a payment plan, you authorise us to collect each instalment on its due date using your saved payment method, or we will invoice it for manual payment.

If an instalment fails or is not paid when due, we will remind you. If it remains unpaid 14 days after the due date, we may cancel the booking. In that case everything paid to date is forfeited and no further instalments are due. We may refuse to provide services while any amount is overdue.

You may cancel at any time by writing to info@mungaplains.com. The cancellation takes effect on the day we receive it.

On cancellation:

• Everything you have paid — deposit and instalments — is forfeited and will not be refunded.
• Remaining unpaid instalments are cancelled; you owe nothing further.
• Not showing up, or arriving too late to join, counts as a cancellation.

This is why we strongly recommend cancellation insurance (see 2.9).

Name changes. You may transfer your place to a replacement guest at no charge by us, except for third-party costs we cannot avoid. Tell us in writing. The replacement must meet all trip requirements, including passport, visas, health, and similar requirements, and must accept these terms.

Date changes. Moving your booking to different dates is possible only with our written approval and subject to availability and any price difference. If a date change is not possible and you do not travel on the booked dates, the cancellation rules in 2.4 apply.

An extension is booked as an add-on to a specific retreat and follows these same terms, with one addition: if we or the retreat leader cancel the retreat your extension is attached to, you choose between a full refund of the extension or a credit towards a future trip.

If you cancel your retreat, your extension is treated under 2.4 unless we agree in writing that you keep the extension as a standalone stay.

If we cancel your retreat or extension before departure for reasons within our control, you choose between a full refund of everything paid or a credit towards a future trip. That refund or credit is the full extent of our liability for the cancellation, except where mandatory law gives you additional rights.

If the booking page or your confirmation states that a minimum number of participants is required, we may cancel the trip if that minimum is not reached and we notify you by the stated deadline. In that case you choose between a full refund of everything paid or a credit towards a future trip, and no additional compensation is due to the extent permitted by law.

In the event of unforeseeable or unavoidable circumstances or force majeure, including war, strikes, natural disasters, epidemics, pandemics, withdrawal of landing rights, official measures, and similar events, we may substitute affected services with alternatives of equivalent quality where possible. If we cancel before departure, or if significant parts of the trip cannot be delivered or rescheduled, you choose between a refund of amounts paid or a credit towards a future trip. No additional compensation is due to the extent permitted by law.

After departure, if a significant part of the booked services cannot be provided, we will make suitable alternative arrangements at no extra cost where possible and provide any price adjustment required by applicable law. Minor adjustments that do not substantially affect the experience do not qualify for refunds or credits.

We strongly recommend comprehensive travel insurance for every participant, covering trip cancellation, medical treatment, emergency evacuation, and repatriation. Given the no-refund policy above, cancellation insurance is your protection if plans change.

• Provide true, accurate, and complete details for every participant when we ask for them, and keep them up to date.
• Arrange your own international and domestic flights unless expressly included, and all passports, visas, vaccinations, and entry requirements. Arrive at the agreed meeting points on time. Missed connections are not our responsibility.
• Confirm that every participant is in adequate health for the trip. Tell us before the trip if any participant is pregnant or has a condition that could affect participation. We may restrict access to specific activities we consider unsafe, without a price adjustment.
• Make sure everyone you book for has seen these terms and follows them, along with applicable laws and our team’s instructions. If you book for someone else, you confirm that you are authorised to accept these terms on their behalf.

We operate in a remote wilderness environment with inherent risks: wild animals, uneven terrain, weather, and limited access to medical facilities. By booking, you and every participant acknowledge and accept these risks, including the risk of bodily injury, and agree to follow the safety instructions of our guides and staff at all times.

On arrival, every participant signs a Liability Waiver and Indemnity Agreement covering game drives, walking activities, food allergies, property, and related safety points. Media consent, if requested, is handled separately.

We may remove a participant from an activity or from the camp if we reasonably believe their behaviour endangers them, endangers others, disrupts the trip, harasses staff or guests, breaks local law, or ignores guide or staff instructions. No refund is due in that situation, except where mandatory law requires one.

We are liable for bodily injury caused by our fault or that of our service providers. Nothing in these terms limits liability for personal injury where such limitation is excluded by law.

For all other damages arising from non-performance or improper performance of the contract, our liability is limited to twice the amount you paid, except in cases of intent or gross negligence. We are not liable where the failure is attributable to you or another participant, to unforeseeable or unavoidable acts of third parties unconnected with the provision of the booked services, or to force majeure. Compensation limits in international conventions remain reserved.

If something is wrong during your trip, tell us immediately — ideally the same day — so we can fix it. Claims must be notified to us in writing within 30 days of the end of the trip. Third-party providers are not authorised to accept claims on our behalf.